This legal document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This legal document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Services and practices for access or usage of rururoute.com “and other integrated systems (“Ruru”).
These terms of services apply to all users who use Ruru web and its integrated systems. Users in this context shall include Ruru service partners including its owners, managers and staff members, and actual end users who use Ruru web to connect with Ruru service partners for its transportation needs.
By using this web, clicking the “I accept/ I agree” button or completing the registration process, you clearly agree and acknowledge that you have reviewed these terms of service, given consent, and accepted this agreement.
References in these Terms to "we" or "us" or “web” or “company” are references to Ruru web and “you” as user/users of Ruru web and its integrated systems.
We are an intermediate services provider between customers who want to book truck/transport services and truck drivers/owners who want to offer services to customers.
This User Agreement contains rules and regulations, policies, and terms and conditions and agreement applicable to any person who may access or use Ruru, including any subdomains, Web Pages, or extensions of Ruru, and you hereby agree and acknowledge to be bound by the terms of this User Agreement.
The use of Ruru and the services provided are subject to the rules and regulations, policies, notices, terms, and conditions set forth in this User Agreement.
The Company reserves the right to change this Web and/or alter the terms and conditions of this User Agreement as well as other policies at any time and retains the right to deny access to anyone who the Company believes has violated the provisions of this User Agreement. You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the Web on publicly accessible links, and you agree by accessing, browsing, or using this web that this constitutes sufficient notice for all purposes against you.
By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by Ruru's Rules and Policies as provided from time to time.
This Web may only be used or accessed by persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872, including minors, persons of unsound mind, and insolvents, are not eligible to use the Web. A minor is not allowed to access or register as a user on the Web.
You may register on Ruru through your Facebook/Google+/email account. In that case, you grant us the permission to access your Facebook/Google+/email profile details to complete your registration on Ruru.
You are solely responsible for maintaining the secrecy and confidentiality of your login credentials. You hereby acknowledge and accept that the web will grant access to any person who has obtained your login credentials in the same manner as it would have granted access to you, and you are responsible for all activities conducted under your account.
You agree to keep yourself updated with all data, information, and communication pertaining to you made available on the Web by the Company. You further agree that your use of the Web or provision of any data or information, including any correspondence (by email or otherwise) to or by the Company, is through electronic records, and you give consent to receive communication from the Company via electronic records, which will be deemed adequate service of notice/electronic record.
You may only register withrururoute.com if you have the necessary technical requirements at your disposal. Technical requirements are a PC/Tablet and a broadband internet connection or at least a 3G internet connection. The availability and the proper functioning of these technical requirements are the sole responsibility of the User.
The instructions “How to use”rururoute.com will be available on the homepage of the web. All users are to ensure that they read and adhere to these instructions for accessingrururoute.com.
Payment plans, payment terms, and Refund policy for end-users of Ruru are defined below in Annexure-A. However, we reserve the right to amend this payment policy and charges for the services rendered. In case we amend our payment policy and charge for the service rendered, End Users will be intimated, and it will be up to them to decide whether or not they will continue with the services offered by us.
All users are responsible for paying all associated charges/fees for using the website, including applicable taxes, charges, cess, etc. Non-payment may result in a warning or suspension of access to the website.
The company also reserves the right to introduce new services or modify/upgrades to existing services. Additional charges may apply to these services. Any changes to the User Agreement or policies will be posted on the website and become effective immediately.
Payments must be made using various payment gateway service providers, in accordance with their terms and conditions and privacy policies. We support PCI-compliant payment methods such as debit/credit cards, net banking, mobile banking, mobile wallets, and gift cards. The company will not be held liable for any delays, errors, or fraud in payment processing by external entities.
The company uses payment systems authorized by the Reserve Bank of India for processing collections, refunds, and payments. The company does not guarantee the time required for payment processing and is not liable for any delays or errors.
All users are responsible for paying all associated charges/fees for using the website, including applicable taxes, charges, cess, etc. Non-payment may result in a warning or suspension of access to the website.
The company also reserves the right to introduce new services or modify/upgrades to existing services. Additional charges may apply to these services. Any changes to the User Agreement or policies will be posted on the website and become effective immediately.
Payments must be made using various payment gateway service providers, in accordance with their terms and conditions and privacy policies. We support PCI-compliant payment methods such as debit/credit cards, net banking, mobile banking, mobile wallets, and gift cards. The company will not be held liable for any delays, errors, or fraud in payment processing by external entities.
The company uses payment systems authorized by the Reserve Bank of India for processing collections, refunds, and payments. The company does not guarantee the time required for payment processing and is not liable for any delays or errors.
Account Information: Users must provide accurate and up-to-date information during registration, including email and mobile number.
Security Responsibility: Users are responsible for securing their accounts and must notify the company immediately in case of any unauthorized use or security breach.
Users agree not to host, upload, modify, or share any content that:
- Violates another person's rights or any applicable law.
- Is harmful, defamatory, obscene, illegal, or violates privacy.
- Contains viruses or any harmful code.
- Threatens India's unity, integrity, or public order.
- Is misleading or false in nature.
- Involves fraudulent activities or promotes prohibited activities.
The company reserves the right to immediately terminate access for any violations of the above and may remove any offending content.
Users are responsible for backing up their information and data. The company does not guarantee the restoration of data in case of loss.
Users shall refrain from unauthorized access to information or databases, and circumventing obligations outlined in the User Agreement will result in account termination and legal action.
Users may provide feedback, but should ensure it is factual and non-defamatory. Advertising or promoting other businesses is prohibited unless explicitly permitted by the company.
Users agree to comply with Indian Cyber Laws and not engage in any criminal activities such as cyber-attacks, fraud, or publishing illegal content. Violators may be subject to penalties under the Indian Information Technology Act, 2000.
All user data is securely stored on the web server. Users must agree with our privacy policy and follow reasonable security practices and procedures for data protection.
We may choose from time to time to provide links to various third-party websites from the Web. This may include links to sites owned by our associated companies. These third-party links are provided for your convenience only and are accessed at your own risk. You agree that we have no responsibility or liability for any independent policies or actions of these third-party links and are not responsible in any way for the privacy practices, customer service practices, content, or availability of any such website.
Information, reports, videos, blogs, newsletters, and every other feature (Collectively known as “online contents”) may be added to and removed from the Service without notice. The information, reports, videos, blogs, newsletters, and other details included in the Service are provided for reference purposes only. They are not intended either as a substitute for professional advice or judgment or to provide legal or other advice with respect to particular circumstances. Every effort is made to keep online contents up to date, but users should obtain independent verification or advice before relying on any piece of information in circumstances where loss or damage may result. The Service and online contents are provided on an ‘as is’ basis, and we exclude to the extent permitted by law all implied warranties relating to fitness for a particular purpose.
Reasonable care has been taken to ascertain the accuracy of all contents.rururoute.com unequivocally states that the contents provided on the web shall not be considered as the authority on that topic/subject. Should the user find that any content is inaccurate or does not agree with that derived by the user, then the user may voluntarily undertake to inform ruru about the same through all available means provided on the web of ruru, along with the justification/solution/reasoning for the correct content proposed by the user. The user undertakes and acknowledges that ruru shall not be held responsible for any content(s) given that may be/have been proven wrong at a later stage, without recourse through a meaningful dialogue with ruru and providing ruru an opportunity, if required, to undertake corrective action in a mutually agreeable time frame.
You shall indemnify and hold harmless the Company and the Company's parent, subsidiaries, affiliates, service partners, third-parties, and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement including the rules and policies incorporated herein by reference, or your violation of any law, rules or regulations or the rights of a third party.
All intellectual property rights and other rights in the online contents (in both machine-readable and printed form) belong to the appropriate service partner who has uploaded/stored the said contents in its account on the web. Users shall not obscure or remove any copyright notices that appear on online contents published on the web. However, we may use your online contents for our data analytics purposes as per our privacy policy.
The graphics, software, display formats (excluding online contents uploaded by service partners in their accounts on the web), design, style, interface, compilation, digital conversion, flow, and every other matter related to the web are owned by the company and protected under applicable Indian and international copyright, trademark, and other proprietary (including but not limited to intellectual property) rights. “ruru.co.in” and other marks are either trademarks or registered trademarks of ruru LLP having its registered office at SF-12, Samarth Tower, Sun Meelan Complex, Nr Ambe School, Waghodia Crossroads, Vadodara 390019.
We have started using the ruru trademark on 08.08.16 and uploaded the ruru mobile web on the Hostgator.in server on 26.12.2016. You hereby agree and acknowledge that the aforesaid dates shall be considered as documentary evidence for proving our first ownership for all IPR relating to ruru.
You agree and acknowledge that IPR shall include but is not limited to the list of modules and sub-modules of the ruru web.
Every effort has been made to ensure the originality and authenticity of every matter on ruru. Similarities with any other matter on similar subjects/topics available in any form elsewhere are purely coincidental. The user unequivocally agrees to ensure that in the event of claiming a copyright violation, the user will undertake to first inform us through all available means provided on the web of ruru about the nature of the copyright violation and the suspected user who is prima facie responsible for said copyright violations, as well as undertake not to proceed with legal/judicial action without recourse through a meaningful dialogue with us and providing us an opportunity to undertake corrective action, if required, in a mutually agreeable time frame. Further, we have published our intermediary compliance policy as per Section 79 of the I.T. Act, 2000 and its rules. Therefore, you agree and acknowledge to adhere to the grievance-related procedure as described in the said intermediary compliance policy.
Other products/services, retailer names, and brand names displayed on the Site may be the trademarks or copyrights of their respective owners.
Users shall not:
1. Re-sell the Service or any part of the contents to others;
2. Make the Service or any contents available to unauthorized persons on any network;
3. Abstract, download, store, reproduce, transmit, display, copy, distribute, or use the web other than as permitted;
4. Decompile, disassemble, or reverse engineer software programs, databases, or other systems used by us to provide the Service;
5. Use the Service for any illegal purpose nor send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the Service to send any unsolicited promotional or advertising material, or any volume messages which may interfere with the provision of the Service or the enjoyment of the Service by other users.
This Agreement shall commence on the Start Date stated in the activation email/sms and shall survive until it is terminated by the company by sending specific e-notice for the same.
If, at any time, we have reasonable grounds to believe that the user is not using the web in accordance with this Agreement, including, without limitation, by permitting or acquiescing to the use of the Data by persons other than the users identified in the services ordered, we may suspend the provision of the Service to the User. You agree and acknowledge that we shall have no obligation to reinstate the Service until the disputed issue(s) have been agreed upon between the parties. You further agree and acknowledge that we shall have no liability for any loss, damage, or inconvenience caused to you by such a suspension of the Service. Once the suspension has been lifted, and provided that the issues surrounding the suspension have been resolved, the user will be entitled to receive any missing data (if any) accumulated during the suspension period. Also, you agree and acknowledge that any restrictions on access rights due to default on your part shall never be termed as denial of service (DoS) contravention.
You agree and acknowledge that in no event shall the Company or its directors, managers, staff members, affiliates, and service providers be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the web, the Pay Facility, or any other services under this Agreement. Further, you clearly agree and acknowledge that the Company’s liability in any circumstance is limited to the amount of charges/fees, if any, paid by you to the Company. Here, it is clarified that any disputes between Truck Service Provider and End users relating to payments/services shall be governed by the Truck Service Provider’s policy only. You agree and acknowledge that the company, being an intermediary, shall never be held responsible for such disputes. The Company, its associates, affiliates, service providers, and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any service, content, information, software, text, graphics, links, or communications provided on or through the use of the web or that the operation of the web or Pay Facility will be error-free and/or uninterrupted. Consequently, the Company, being only an intermediary, assumes no liability whatsoever for any monetary damages, mental agony, bodily injury, death, accidents, or other damages suffered due to any problems in the services on the part of Truck Service Providers or on account of any delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the web or Pay Facility.
Clients are encouraged to take suitable transport insurance for protection of the merchandise/item that the clients plan to ship so as to ensure their own advantages. The Company will offer basic support as to exchange records of services to the User if there should be an occurrence of insurance claims being filed by the client with the insurance agency. The company's liabilities towards damage/theft or some other issue leading to loss of value are limited under the company's service policy. The User will ensure to acquire all significant guarantees, certifications, or insurances as needed for the objects to be transported and shipped.
Any dispute arising out of or in connection with this Agreement shall be settled by arbitration, conducted by a sole arbitrator appointed by the Company. The arbitration shall take place in Vadodara, India, and the language of arbitration shall be English. The arbitrator's decision shall be binding upon the parties, and the costs of arbitration shall be borne equally by both parties, unless otherwise determined by the arbitrator.
Unless and to the extent otherwise specified herein, all terms of this Agreement which by their nature extend beyond its termination including but not limited to privacy, payment, IPR, indemnity, restrictions, limited liability, arbitration, taxes and others will remain in effect until fulfilled and apply to respective successors and assigns.
In this agreement unless otherwise specified:
a) Reference to a Subsidiary or Holding Company is to be interpreted in accordance with the Indian Companies Act;
b) Reference to a party is reference to a party of this agreement and this includes the party’s permitted assignees and/or the respective successors in title to the whole undertaking;
c) Reference to a person includes any person, individual, company, firm, corporation, government, state or agency of a state, or any undertaking regardless of it having a legal representative or not and notwithstanding of the law under which it exists;
d) Reference to any statute or statutory instrument or any of its provisions shall be interpreted as a statute or statutory instrument or provisions that is re-enacted or amended from time-to-time;
e) All words/terms denoting the singular shall include the plural and vice versa;
f) All words/terms denoting any gender shall include all genders;
g) All references to the clauses and Schedules shall be interpreted as reference to clauses or Schedules of this agreement.
Payment plans for different types of trucks/transport vehicles shall be as listed on our site.
We accept advance booking only if 20% of actual payment is paid by user in advance.
You clearly agree and acknowledge that out of pocket expenses including but not limited to labour charges, parking charges, night surcharge, RTO challans, RTO taxes, waiting time charges, any type of levy and other similar charges shall not be our liability and therefore it shall be paid by you directly to the appropriate parties.
You authorize and allow us to retain your consignments in case of any type of non-payment from your side. We may return your consignments only after due payment is received in our account.
You agree and acknowledge that you shall pay extra fare charges for industrial goods which require a lot of time; these charges may be applicable.
Further, you agree and acknowledge that you shall pay additional fare charges in case of availability crunch of transport vehicle.
You clearly understand and agree that additional drop points or pick-up points shall be considered additionally in fare charges.
You agree and acknowledge that you believe in our success story and take our services with confidence. You agree and acknowledge before selecting services and making payment, you have evaluated our services completely as per your requirements.
You agree and acknowledge that there is a lot of work involved to achieve every milestone while offering services to you and therefore it shall be very difficult for us to provide any refund.
You agree and acknowledge to notify us immediately for cancellation of a booking request. You shall provide us complete details of booking through our customer care interface. In case your cancellation request is accepted, there shall not be any cancellation fee and we may refund the received amount in 2 weeks’ time from the date of cancellation request acceptance. However, if a truck or any other transport vehicle is engaged to carry out transportation of the materials, and has already been dispatched, then your booking request shall not be canceled and there shall not be any refund from our side. If the truck has reached the client location and there is a delay in loading, per day waiting charges range from 1000 to 5000 depending on vehicle type. If the vehicle is not loaded and returned empty, customer has to pay driver fuel charges.
For any queries related to the refund of the amount of canceled booking, please contact us on +91 72020-45678 or email us at booking@ruru.co.in.
You agree and acknowledge that you shall not raise any dispute with payment repository/payment service providers for refunding the payment. In case you raise any such disputes, then you agree, acknowledge, and allow us to instruct the payment repository/payment service providers to credit payment in our account as per this clause.
These Intermediary Guidelines of compliance statement are in compliance with section 79 of I.T. Act, 2000, and its rules namely The Information Technology (Intermediary Guidelines) Rules, 2011. This statement applies to all users of rururoute.com and other integrated systems (“ruru”). By using this website, you agree and acknowledge to be bound by terms of this statement. References in these Terms to "we" or "us" are references to ruru and its integrated systems and “you” as users of ruru.
As per rules of I.T. Act, 2000, we atrururoute.com (Intermediary) have published the rules and regulations, privacy policy, and user agreement for access or usage of the ruru web and computer resources by any person.
As per such rules and regulations, terms and conditions, or user agreement, we hereby inform you not to host, display, upload, modify, publish, transmit, update, or share any information that:
a) belongs to another person and to which the user does not have any right;
b) is grossly harmful, blasphemous, defamatory, obscene, pornographic, including child pornography, pedophilic, libelous, invasive of another’s privacy, hateful or racially, ethnically objectionable, dispersing, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatever;
c) harms minors in any way;
d) infringes any patent, trademark, copyright, or other proprietary rights;
e) violates any law for the time being in force;
f) deceives or misleads the address about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g) impersonates another person;
h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
i) threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or is insulting any other nation.
Contact email: support@rururoute.com
Step 1: Send an email stating facts to our contact email.
Step 2: ruru will assess and review the grievance.
Step 3: If the grievance is deemed valid, action will be taken to resolve it promptly.
Ruru, the parent company, ensures that all subsidiaries comply with the relevant laws and regulations for fair and transparent business operations.
rururoute.com and other integrated services hereinafter referred to as “ruru” assures to try its best for relevant services but does not warrant the accuracy or completeness of the services, information, and materials or the reliability of any services, advice, opinions, statements, or other information as displayed or distributed through the online services, materials, and information considering inherent risks relating to technology. You agree and acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your own/sole risk and consequences attached thereto. Owing to any typographical error, technical fault, or product information published, there may be an incorrect reflection of price of any services and in such an event, the Truck service provider may cancel order(s).
ruru hereby reserves its right, in its sole discretion, to correct/rectify any errors or omissions in any portion of its service, information, and materials. ruru may make any other changes/improvements to the services, information, materials, products, programs, or prices (if any) described/published on the web at any time without any prior notice. All data and information provided on this web is for the purpose of information only.
ruru makes no representations as to accuracy, completeness, suitability, or validity of any services, information, and materials on this site and shall not be liable for any errors, omissions, anomalies, or delays in the same or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. The content is provided for general information only, and you clearly agree and acknowledge that it shall never be treated as a substitute for professional advice. Any opinions stated on the Site are the opinions of the authors/service providers. Dependence on any information provided by other visitors to the Site or us is solely at your own risk.
The content comes from sources believed to be accurate, but may contain inaccuracies or typographical errors or may be the case of omission. ruru makes no representations about the results to be obtained from using the web or the contents thereof. The use of the site and the contents is at your own risk. Tips and advice noted on the site might or might not work for everyone or every time and is not a substitute for proper professional advice. The contents posted by you in the form of suggestions and reviews will become our property and you thus grant us the perpetual and transferable rights in such contents. For such use of content by us, you shall not be entitled to any payment or other compensation.
We do not warrant that the servers that make this site available will be error, virus, contaminant, malware, or bug-free and you agree and accept that it is your responsibility to make adequate provision for protection against such threats. We recommend you for malware/virus scanning every time before using our site including related services and information.
You agree and acknowledge that in ruru site shall never be considered as liable for any incidental, indirect, consequential, or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings, litigation/legal issues or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this site or any linked apps/sites. Also, you agree and acknowledge that ruru shall never be held responsible for any disputes relating to quality and timeliness of actual truck services considering site’s role of being an intermediary. You clearly agree and acknowledge to fully indemnify us in case of any such liabilities.
You further agree that ruru shall not be held responsible for any uncontrollable security attack leading to failures of confidentiality, accuracy, integrity, and availability of information on this app/site and in such cases you agree that ruru shall not be held responsible for any type of losses that may occur to you as given in provisions of the Indian Information Technology Act, 2000 including any amendments in the said Act and any other relevant Acts. You hereby agree that this disclaimer is governed by Laws of India subject to jurisdiction of Baroda, Gujarat without any conflicts of law.
Nothing in this disclaimer notice excludes or limits any warranty implied by law or fraud through negligence, or anything else which it would not be lawful for ruru LLP to exclude.
By using this Website, you agree and acknowledge to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this site if you do not agree that they are reasonable. If any of the points in this disclaimer notice are found to be unenforceable under applicable law than that shall have no bearing on the enforceability of the rest of the disclaimer notice.
By using this website, you are clearly accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice, you shall not use this site.